Return Policy

I. Scope of Application

This policy applies to brand new electronic products (including portable monitors, smart devices, accessories, etc.) purchased through this website zeuslap.vip.

II. The return period and Conditions

1. No reason to return or exchange

Period:

Within 7 weekdays from the date of signing for the goods (subject to the logistic signing record).

Conditions:

Goods need to keep the original packaging, accessories, labels intact, no signs of use or human damage.

Some items cannot be returned after opening (e.g. screen protectors, wearable devices, activated software/account-bound products).

Valid proof of purchase (e-invoice, order number) is required.

2. Returns and exchanges for quality issues

Period: within the warranty period of the goods (usually 1 year, subject to the description on the product page).

Conditions:

Need to be confirmed by our mall designated testing organization for non-artificial damage (such as hardware failure, performance defects).

Provide photos/video of the failure and test report (if required).

III. Non-returnable and exchangeable goods

The following goods are not accepted without reason (except for quality issues):

• Customized goods (such as lettering equipment, personalized configuration products).

• Products that have been opened and affect secondary sales (such as screen protectors, headphones, skin care devices, etc.).

• Software, digital content and online services after activation.

• Special promotional products clearly marked “non-returnable”.

IV. Return and Exchange Process

Step 1 Submit an application

→ Fill out the Return or Exchange Request Form (specifying the reason and requirements)

Or apply through the A/S Center (Kakaotalk: zeuslap@kakao.com).

Step 2 Review and Return Authorization

We will review and send return guidelines (with return address and logistics number) within 1-3 weekdays.

Quality problem return: please provide relevant photos and videos, and the technicians of after-sales center will give the determination result.

Step 3 Return goods

Use the original packaging or shock-proof material to package properly, attach the return form (printed or handwritten order number).

Wait for confirmation from A/S staff and arrange pickup for the customer.

Step 4 Refund/Exchange Processing

Refund:

Upon receipt and inspection of your return, you will be notified via email of the approval or denial of your refund. The corresponding refund will also be returned to your payment channel within a certain number of weekdays.

If there is a delay in receiving your refund, please check your bank account first and contact your credit card company later. It may take some time for the refund to be officially credited.

If you have completed the above and still have not received your refund, Please contact us via global@zeuslap.cn.

Exchanges: New items will be shipped within 5 weekdays after receipt of the return (refunds can be negotiated in case of out of stock).

V. Shipping Responsibility

Reason for return Shipping cost bearer

Consumers return without reason Consumers bear (including round-trip shipping costs, large home appliances are negotiated separately)

Commodity quality problems / wrong goods sent to the mall to bear (provide to pay the logistics label)

Warranty

Standard warranty: 1 year from the date of signing, covering non-man-made damage to the hardware failure (screen, motherboard, etc.).

Warranty process: contact customer service → send back for testing → repair / replacement.

VII. Special Notes

Promotions: Items participating in limited-time discounts and giveaways are required to return the giveaway or deduct the value of the giveaway when returning or exchanging.

Overseas Returns: Items purchased outside of Korea are responsible for their own customs duties and international shipping costs.

Physical store purchases: This policy only applies to online order